Conversational IT Process Automation

Smarter Conversations.
Instant Resolutions.

Omni-channel support with Conversational IT Process Automation

Conversational IT Process Automation

Smarter Conversations.
Instant Resolutions.

Why Use AutomationEdge
For Conversational IT?

AutomationEdge Conversational IT is a single pane window for personalized and instant support to employees’ IT issues.

With the channel of your choice like MS Teams and Slack, AutomationEdge enable the employees for autonomous IT support.

The Powerful pre-built AI automates service fulfillment and does end to end automation with an autonomic resolution of the IT tickets, quicker than anyone else.

Conversational IT smartly addresses employees’ IT issues with
personalized and instant solutions

You Live In Chat,
Now Work In Chat

Your favorite Chat channel is now your IT service desk too.

How many times are we interrupted during the
day by pings, notifications, emails. We need fewer
interruptions, not more. Conversational IT does
not break your stream of work.

No need to visit another app to get IT support.
You can do it right where you are…

You Live In Chat, Now Work In Chat

Your favorite Chat channel is now your IT service desk too.

How many times are we interrupted during the day by pings, notifications, emails. We need fewer interruptions, not more. Conversational IT does not break your stream of work.

No need to visit another app to get IT support. You can do it right where you are…

Omni-channel self service solution for IT service desk ticket resolutions

Helps You Help Yourself

Self-service

Conversational IT understands the natural
nuances of context and language allowing
employees to resolve their own IT issues referring
to past tried and tested resolutions.

Helps You Help Yourself

Omni-channel self service solution for IT service desk ticket resolutions

Self-service

Conversational IT understands the natural nuances of context and language allowing employees to resolve their own IT issues referring to past tried and tested resolutions.

Say Adios To FOMO

Get Notified

Never miss out on tasks or events that nudge you
to get going. This may be an imminent password
reset or a mandatory certification training or..

Say Adios To FOMO

Get Notified

Never miss out on tasks or events that nudge you to get going. This may be an imminent password reset or a mandatory certification training or..

Agent Assist Saves The Day

An AI Assistant for Agents

What if your Service Desk agent can get added intelligence with the ticket. Not just that, what if AI could recommend a resolution to the agent right then and there.

Possible due to the power of AI and ticket intelligence.

AI agent assist to your IT support staff

Agent Assist Saves The Day

AI agent assist to your IT support staff

An AI Assistant for Agents

What if your Service Desk agent can get added intelligence with the ticket. Not just that, what if AI could recommend a resolution to the agent right then and there.
Possible due to the power of AI and ticket intelligence.

Your Enterprise Needs Power Of Scale On Demand

Do not get caught when a Black Friday event hits you.
Your enterprise meets it with gusto because your platform scales and delivers without adding headcount.

Your Enterprise Needs Power Of Scale On Demand

Do not get caught when a Black Friday event hits you.
Your enterprise meets it with gusto because your platform scales and delivers without adding headcount.

What Our Industry Gurus Think…

Niche Player

Gartner Logo

Magic Quadrant for RPA 2019

Breakout Zone

Zinnov Zones

Hyper Intelligent Automation 2023

Major Contender

Everest Logo

Peak Matrix for RPA 2023

High Performer

RPA Winter 2023

Customer Testimonials

Venkatesha Murthy VP explains how AutomationEdge helped Mashreq to automate 45% IT tickets per month

AutomationEdge Conversational AI and Automation Technologies

Learn How Mashreq Bank
Improved Its Customer Satisfaction
Scores By 75%.

Learn How Mashreq Bank
Improved Its Customer Satisfaction
Scores By 75%

Conversational AI & IT automation give rich experience to your employees

Are you ready to give rich experience to your employees?